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Privacy Policy
How Musen handles your information
This policy explains what information Musen collects, how we use it, when we share it, and the choices available to you when you use the Musen app, website, and related services.
Last updated May 10, 2026
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Information We Collect
Information you provide directly, such as your name, email address, username, profile details, support messages, and any content you submit or publish in Musen.
Service and device information, including IP address, browser or device details, app events, pages visited, referring URLs, crash logs, and other diagnostic data.
Usage information tied to streams, chat, follows, comments, purchases, notifications, and feature interactions so we can operate the service and understand what is working.
First-party product analytics, including anonymous session IDs that may be linked to your account after sign up so we can understand app journeys before and after account creation.
Transaction information from payment processors, app stores, or billing partners. We do not store full payment card numbers on our own systems.
How We Use Information
To create and secure accounts, authenticate users, deliver streams and messaging features, process purchases, and provide customer support.
To personalize content, improve product quality, monitor performance, detect abuse or fraud, and enforce our rules.
To measure onboarding, stream listening, prompts, notifications, and feature usage without collecting screen recordings, keystrokes, or off-app activity.
To send service communications such as receipts, account notices, support follow-ups, or important policy and security updates.
To comply with legal obligations, resolve disputes, and protect Musen, its users, and the public.
How We Share Information
With vendors and service providers that help us operate Musen, such as hosting, analytics, authentication, payment, messaging, and support tools.
With other users when you choose to post, stream, comment, or otherwise make information visible in public or shared areas of the service.
With law enforcement, regulators, or other parties when required by law, to respond to legal process, or to prevent harm, fraud, or abuse.
In connection with a merger, financing, acquisition, or sale of assets, subject to appropriate confidentiality and legal safeguards.
Retention, Security, and Cookies
We keep information for as long as needed to operate the service, maintain records, comply with legal obligations, and resolve disputes.
We use reasonable administrative, technical, and organizational safeguards, but no system can be guaranteed to be fully secure.
Musen and its service providers may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, measure traffic, and improve the product.
Your Choices and Rights
You can update some account information inside the service, and you can request account deletion or data access by contacting us.
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information.
If you disable cookies or storage tools in your browser or device settings, some parts of Musen may not work correctly.
Children and Contact
Musen is not intended for children under 13, and we do not knowingly collect personal information from children under 13.
If you have privacy questions, requests, or concerns, contact atharv@musen-sports.com.
Questions?
Contact us at atharv@musen-sports.com if you need a copy of these documents or want help with a legal or privacy request.
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